The Killer Creek Harley-Davidson Collision Process

Had an accident? No problem...We’ve Got Your Back Now!

      Bring your Harley-Davidson® motorcycle into our Service Department for a collision estimate. Our Service Department Technicians have a combined total of 150 years experience with repairs on damaged motorcycles and Harley-Davidson® motorcycle collision estimates. Along with every estimate, our service technician will perform a safety inspection for FREE!
      Choose one of our Service Advisors to write your repair order and they will handle all of the logistics when it comes to having your motorcycle repaired. This will allow you to have one point of contact, easing the already stressful process of recovery. Killer Creek Harley-Davidson has been working with collision jobs since we opened in 1999 and during this time, we have established great working relationships with insurance companies such as Progressive, American Modern, Geico, State Farm, Farmers/Foremost, AllState, American Family, USAA, AIG, Sentry, and Country.

What Is The Collision/Repair Process?

      The collision/repair process can be lengthy one, but with our on-site Collision Center, once your Harley arrives at our Service Department, the process begins. Your Service Advisor will get your contact information and the claim information which your insurance agent provided to you when you reported the accident. Sometimes, the insurance company has already provided an estimate for the repairs on your motorcycle. Rarely is their estimate an accurate representation of the damage to your bike.
      We have factory certified technicians evaluate your motorcycle independently and when we repair your motorcycle, we work from our estimate. Our Service Department will have the estimate performed within 3 business days of your Harley’s arrival. Your Service Advisor will then contact you and the appropriate insurance representative. This is usually done by faxing a copy of the estimate to the insurance company unless otherwise directed. Once the estimate is completed, the insurance company sends out a field adjuster to verify damages and approve repairs. When the estimate has been approved, payment is then issued by the insurance company. This normally happens one of three ways: 1. The field adjuster issues payment on site, or 2. a few days after the field adjuster stops by, payment will be mailed to our service center or 3. payment will be mailed directly to you, the customer.
      All parts used for repairs are ordered directly from the Harley-Davidson Motor Company. If you have your Harley modified with aftermarket parts, KCHD will make an order to obtain those parts from the appropriate manufacturer. Depending on the model, year, and color of your Harley, painted parts in some cases can take up to twelve weeks to arrive from the factory. We also work closely with some very skilled painters in the area who can repair certain damage if the wait for factory painted parts is too long.
      **Please note: We CANNOT order parts until the insurance check/payment has been received by our Service Advisor. Payment made by the insurance company is less your deductible (if applicable). You, the customer, are responsible for paying the deductible. The deductible isn’t due until all collision repairs are completed, and your motorcycle is ready for pick up.

Now Is The Time For Those Upgrades You’ve Wanted

      While your Harley is here, sit down and speak with your Service Advisor prior to KCHD ordering parts for the repair process. Why don't you make those changes to your Harley that you’ve always wanted to make at the same time? Odds are that with the insurance payment, many of these parts that you want to upgrade and the labor required for the upgrades are partially paid for! Keep in mind no matter how extreme a change is to your repair estimate, payment for a deductible is still the customer’s responsibility, and the damage must be fixed.
      Please stop by our Service Department for details... We've Got Your Back!

Other things to keep in mind

      Insurance checks written to you are often not sufficient to repair the motorcycle. By having Killer Creek perform the estimate and double-check the insurance company, you can be sure your motorcycle is fixed properly the first time. If the check is written to you and Killer Creek or just to Killer Creek, we must use that money to repair the motorcycle, and cannot return any funds back to you without express permission from the insurance company who wrote the check. If your bike is a total loss, we can help you to establish a value for your motorcycle so that you are sure to be reimbursed for its actual replacement value, and not the first lowball offer that comes across the table.

Contact a Service Advisor at Killer Creek Harley-Davidson at 770-777-1000 for more information.
We look forward to assisting you.



Click below to learn more about the Killer Creek Harley-Davidson Collision Center.